SERVICE
What-a-bliss is too happy to provide a thorough cleaning of its clients’ homes or offices conforming to the clients’ requirements and instructions and committing itself to quality, attention to detail and professional service.
 
Please note that our service providers do not use ladders or move anything heavier than 35 lbs. These types of activities put them at danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a fridge, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
Bleach
We do not encourage our service providers to use bleach in your home. If you request them to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by it.
 
CLAIMS AND INSURANCE
 What-a-bliss is fully insured. Our liability limits are set at a maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Notification must be made within 24 hours of service.

Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.
 
PAYMENTS AND REFUNDS
Payments
For your convenience, What-a-bliss gladly accepts the following forms of payment: MasterCard/Visa, cash or check. Customers will need to pay for their cleaning at the time of service. One-time cleanings and carpet cleaning services require a credit card payment.
A £15 non-payment fee will be incurred if payment is not made on the scheduled service day, and a  £30 fee is applied to all returned checks.
Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we would like you to be fully satisfied with What-a-bliss and that is why if you contact us within 24 hours of your clean we will send someone to attend to your problem.
Tipping
Tipping is a client's personal choice. Remember appreciation of someone's work could be expressed in different ways and it is not necessary for it to be monetary. A personal note could mean a great deal to someone who has dedicated his/her work to your satisfaction and comfort.
  
CANCELLATION
If it is necessary to cancel/skip any scheduled cleaning day, please notify us at least 24 before the scheduled day. If What-a-bliss receives less than 24 hours notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning.
By entering into a service agreement with What-a-bliss, you agree not to hire a present or past service provider introduced to you by What-a-bliss for any home-related service. If you do wish to employ such a person, our referral fee is £1500.