What to do if you have a complaint about our services

We do try to get everything right but occasionally there are problems and mis-understandings. If you follow this guide we should be able to resolve your problems.

- Is your problem about other children, your child’s work or welfare in class? If YES – see your child’s classteacher.

- Is your problem about something else? If YES – see the Headteacher.

- If your problem is not resolved then see the Headteacher again

- If you still feel there is a problem, then contact the Chair of Governors.

Do try to avoid the following

- Getting angry before you have heard the school’s side of the story

- Demanding to see the teacher immediately (it may not be possible).

- Shouting or abusive behaviour towards any member of staff.


Please remember, we can only solve a problem if we know about it.