A: We will notify you, through the medium of your choice (currently both fax and e-mail services are available) the SAME DAY we receive notification of any changes to the account, from request for copy invoice to instruction of payment date. We also encourage all of our debtors to pay direct through their bank so payment speed is increased further.

Q: What is the difference between CREDIT CONTROL and DEBT RECOVERY ?

A: Credit control is the management system through which your customer accounts are handled on a regular basis. Whatever the payment terms of your business accurate credit control can produce results without the need for threats or damage to your customer relations. Debt recovery is used when all other efforts have been exhausted, this is the means by which legal action is instigated against your customer.

Q: Will using a third party to chase debts damage my relationship with my customer?

A: There are a small proportion of customers that will complain about any request for payment (generally, the customers that shout the loudest with complaints are also the slowest payers). Much credit control is currently performed through the use of threats and final demands.

While this approach gets a variety of levels of response the one aspect it does change is the way in which your customers will respond to you. Accounts departments consist of individuals who will generally respond better to a pro-active and polite approach than demands.